PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how www.pause-apparel.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Latest Issue Date of this policy: 1 April 2025
Effective Date: 1 April 2025

 Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

  • Examples collected: web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and site interaction.
  • Purpose: to load the Site accurately and perform analytics to optimize your experience.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with Shopify.

Order Information

  •  Examples collected: name, billing/shipping address, payment information (excluding full credit card numbers), email, phone.
  •  Purpose: to fulfil orders, process payments, arrange shipping, communicate with you, screen for fraud, and send updates if you've opted in.
  •  Source: Provided by you.
  •  Disclosure: Shared with Shopify, PayGate, Peach Payments, PayJustNow (payment processing); local courier (shipping); and Mailchimp (marketing with consent).
  •  Note: We do not store or share full credit card information. Payment details are handled securely by third-party providers.

Customer Support

  • Examples collected: Name, email, IP address, support history.
  • Purpose: to provide customer support.
  • Source: Provided by you.
  • Disclosure: Shared with Mailchimp only if consent was given for marketing.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, contact us at hello@pause-apparel.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help deliver our services and fulfil contracts with you. For example:

  • Shopify: Hosts our store. More on their privacy practices: https://www.shopify.com/legal/privacy
  •  Third-party services: We recommend reading their privacy policies for full details:
    • PayGate
    • Peach Payments
    • PayJustNow
    • Mailchimp
  • Courier services: Used for order delivery.

Please note: third-party providers may store your information in jurisdictions outside your own. If you proceed with a purchase involving such providers, your data may be subject to those jurisdictions' laws.

External Links

Our Site may include links that redirect to external websites. Once you leave our Site, our privacy policy no longer applies. We encourage reviewing third-party privacy statements.

Behavioural Advertising

We use your Personal Information to deliver relevant advertising, including:

Opt-Out:

Using Personal Information

We use your Personal Information to:

  • Provide products/services
  • Process transactions
  • Ship orders
  • Communicate updates and offers (with consent)

Legal Bases

If you reside in the European Economic Area (EEA), we process your data under the following legal bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests
  • Protection of vital interests

POPIA (South Africa)

As a South African business, we comply with the Protection of Personal Information Act (POPIA). Your data is processed lawfully and securely. You may request access to, or deletion of, your information at any time.

Retention

We retain your information as long as necessary to fulfil the purposes outlined here, or as required by law. You may request deletion by contacting us.

Automated Decision-Making

We do not engage in automated decision-making that significantly affects you. Shopify uses limited automated processing to prevent fraud, e.g., temporary deny lists.

Selling Personal Information

We do not sell your Personal Information.

Your Rights

GDPR (EEA Residents)

  • Right to access, correct, update, or erase your Personal Information
  • Right to object to or restrict processing
  • Right to data portability

Your data may be processed initially in Ireland and then transferred to countries including Canada and the U.S., under the EU-U.S. Data Privacy Framework. More at: https://www.shopify.com/legal/privacy

CPRA (California Residents)

  • Right to know, access, correct, delete, or limit sensitive Personal Information
  • Right to opt-out of sale or sharing of Personal Information

To exercise these rights, contact hello@pause-apparel.com

Cookies

Cookies improve your experience by remembering preferences and understanding usage. We use a cookie banner to manage consent.

Managing Cookies

  • You may manage preferences through your browser or by clicking "Cookie Settings" on our Site.
  • For more details: www.allaboutcookies.org

Blocking cookies may impact Site functionality. To opt out of third-party sharing, follow the instructions in the "Behavioural Advertising" section.

Do Not Track

We do not currently respond to Do Not Track signals due to a lack of standardization.

Changes

We may update this Privacy Policy from time to time for legal or operational reasons. Updates will be posted on this page with revised dates.

Contact

For questions or concerns, contact us:

If unsatisfied with our response, you may lodge a complaint with your local data protection authority or: